Introduction

Welcome to Ezease ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your purchase and use of our subscription plans and design services ("Services"). By purchasing a subscription plan or placing an order, you agree to comply with and be bound by these Terms.

Services

• Description: We offer a variety of design services and subscription plans as detailed on our website.

• Customization: Each subscription plan includes a set number of hours for design services as specified in the plan details.

• Limitations: Ezease will not engage in projects related to political campaigns. However, we are committed to supporting social causes that benefit humanity.

Subscription Plans

• Tier 1 EZ-Knight: 40 hours per month.

• Tier 2 EZ-Master: 80 hours per month.

• Tier 3 EZ-Prime: Custom Solution

• Booking: Clients can book maximum hours of tier criteria within a week if slots are available.

• Unused Hours: Unused hours can be carried over to subsequent months and used in available slots.

• Pause Option: Clients have the option to pause and resume usage of remaining hours.

• Initial Consultation: The initial consultation call does not count towards the subscription hours. Subsequent feedback meetings will be counted against the subscription hours.

Payments and Billing

• Payment: Payments for subscription plans and services must be made in advance.

• Billing Cycle: Subscription plans are billed on a monthly basis.

• Late Payment: Late payments may result in suspension or termination of services.

• Credit Card Fraud: Any fraudulent activity related to credit card payments will be reported to the authorities. We reserve the right to terminate services immediately if fraudulent activity is detected.

Cancellations and Refunds

• Cancellations: Clients may cancel their subscription plan at any time by providing written notice.

• Refunds: No refunds will be issued for unused hours.

Client Responsibilities

• Accurate Information: Clients must provide accurate and complete information for billing and service provision.

• Timely Communication: Clients must respond to our communications promptly to ensure the smooth provision of services.

• Time Tracking: Clients can monitor the hours used by the Ezease team through a time tracking application.

Intellectual Property

• Ownership: All intellectual property rights in the designs and materials we create remain our property until full payment is received.

• License: Upon full payment, clients are granted a non-exclusive, non-transferable license to use the designs for the specified purpose.

• Agency Use: We reserve the right to use the work created for the client (including visuals, icons, animations, websites, etc.) for our own self-promotion or portfolio.

• Case Studies: We may use the work created for clients in case studies to showcase our services and capabilities.

• Client Exclusivity: If a client chooses to retain complete copyright and does not want us to showcase their work, they must pay a fee agreed upon by the agency. Upon payment, Ezease will not showcase any deliverables in our portfolio or for promotional purposes.

Confidentiality

• Confidential Information: Both parties agree to keep confidential any sensitive information disclosed during the course of the project.

Limitation of Liability

• No Warranty: We provide our services "as is" without any warranties of any kind.

• Liability: Our liability for any claims arising out of or related to our services is limited to the amount paid by the client for the services.

Dispute Resolution

• Governing Law: These Terms are governed by international law.

• Resolution: Any disputes arising out of or related to these Terms shall be resolved through good faith negotiations.

Working Hours

• Standard Hours: Our standard working hours are from 8:00 AM to 12:00 AM (+6 GMT) Monday to Friday.

• Special Projects: Special projects may require weekend work or availability beyond standard working hours, which will be arranged as needed.

Amendments

• Changes: We reserve the right to amend these Terms at any time. Clients will be notified of any changes in advance.

Acceptance

• Agreement: By purchasing a subscription plan or placing an order, clients acknowledge that they have read, understood, and agreed to these Terms.